Bay Call Pty Limited ABN 34 297 542 192 (« Bay Call Pty Limited », « we », « us », or « our ») is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our eSIM services (the « Services »). By using our Services, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

Information We Collect
We may collect various types of information, including:

a. Personal Information: Personal information you provide when registering for an account or making a purchase, such as your name, email address, phone number, and payment information.

b. Device Information: Information about your device, including device model, operating system, browser type, unique device identifiers, and mobile network information.

c. Usage Information: Information about your use of our Services, including access times, pages viewed, and your IP address.

d. Location Information: We may collect approximate location information based on your IP address or more precise location information if you grant us permission to access your device’s location services.

How We Use Your Information
We use the information we collect for various purposes, including to:

a. Provide, maintain, and improve our Services.

b. Process transactions and send related information, such as confirmations and invoices.

c. Personalize and improve your experience with our Services.

d. Respond to your comments, questions, and requests, and provide customer support.

e. Communicate with you about our Services, promotions, and other news and information we think may be of interest to you.

f. Monitor and analyze trends, usage, and activities in connection with our Services.

g. Detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of Bay Call Pty Limited and others.

h. Comply with legal obligations, resolve disputes, and enforce our agreements.

Information Sharing and Disclosure
We may share your personal information in the following circumstances:

a. With third-party carriers and service providers to fulfill your eSIM purchases and provide associated services.

b. With third parties to perform services on our behalf, such as payment processing, data analysis, marketing services, and customer support.

c. In response to legal process, such as a court order or subpoena, or when we have a good faith belief that disclosure is necessary to comply with the law, protect our rights or those of others, or prevent fraud or security concerns.

d. In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

e. With your consent or at your direction.

Data Security
We take reasonable measures to help protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee the absolute security of your personal information.

Data Retention
We will retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy, or as required by law.

International Transfers
Your personal information may be transferred to, and maintained on, computers located outside of your country or other governmental jurisdiction where the data protection laws may be different from those in your jurisdiction. By providing your personal information, you consent to this transfer, storage, and processing.

Your Rights and Choices
You may access, correct, update, or delete your personal information by logging into your account or contacting us at [your contact email address]. You may also opt out of receiving promotional communications from us by following the instructions in those communications

or by updating your communication preferences in your account settings. If you opt out of receiving promotional communications, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Third-Party Websites

Our Services may contain links to third-party websites or services that are not operated or controlled by Bay Call Pty Limited. This Privacy Policy does not apply to such third-party services, and we are not responsible for the content, privacy policies, or practices of any third-party services. We encourage you to review the privacy policies of any third-party services you access.

Children’s Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by posting the updated policy on our website or by other means, such as email. Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected]